About this policy

This section clarifies key terms used in this policy to help you understand how your information is treated when you use VeliqVBase services.

We collect data necessary to provide, maintain and improve the Service, to process payments, and to communicate with users about their accounts and activity.

Information you actively provide when interacting with VeliqVBase includes account details, communications, and content you submit as part of coursework or support requests.

• Account and profile information: name, email address, job title, organization
• Payment and billing details when you purchase a paid plan (processed by third-party payment providers)
• Course progress, submissions and materials you upload as part of training
• Communications: messages to instructors, support requests and feedback
• Preferences and settings you configure for your account and notifications
• Optional profile details you choose to share in the community forum

When you use our site and services we automatically collect information to operate the service, diagnose issues and improve user experience.

• Usage data and analytics: pages visited, features used and session duration
• Technical data: IP address, device type, browser type and operating system
• Cookies and identifiers used for authentication and analytics
• Performance and diagnostic logs including error reports
• Referral and campaign data when you arrive from other sites or marketing links
• Aggregated or de-identified data derived from the above

We may receive information about you from third parties that support core functions of the service, such as payments, hosting and analytics.

• Payment processors for billing and transaction validation
• Cloud hosting and infrastructure providers that store and deliver content
• Analytics and performance vendors used to measure and improve the platform

We use collected data to operate the service responsibly, to fulfil contracts, to maintain security and to communicate important information to users.

• Provide and maintain access to courses, materials and account functionality
• Process payments and manage billing and subscriptions
• Respond to support inquiries and manage communications
• Improve platform reliability, performance and content relevance through analytics
• Detect, prevent and respond to fraud, abuse or security incidents
• Deliver relevant service notifications and transactional messages
• Conduct limited research and development to enhance course quality and learning outcomes
• Comply with legal obligations and enforce our terms of service

Where applicable, and particularly for users in jurisdictions with data protection frameworks, we rely on lawful bases to process personal data.

• Performance of a contract: processing necessary to provide services you requested, such as account creation and course delivery
• Consent: where we ask for your explicit consent for optional processing such as marketing communications
• Legitimate interests: for platform security, fraud prevention and service improvement where those interests are balanced against your privacy rights
• Legal obligation: when processing is necessary to comply with applicable laws and regulatory requests

We share personal data only with parties necessary to provide the service, to comply with the law, or with your consent. When we engage vendors, we limit access to the data required for them to perform their services.

• Service providers that host, maintain and operate platform infrastructure
• Payment processors for billing and transaction reconciliation
• Analytics providers to help us understand usage and improve the service
• Professional advisers and legal representatives when required for legal reasons
• Law enforcement or regulators when required by applicable law or legal process
• Affiliated entities for operational or administrative reasons under contractual safeguards

We apply administrative, technical and physical safeguards to protect personal data. Measures are designed to mitigate risks such as unauthorized access, unlawful disclosure, loss and misuse while enabling secure delivery of the service.

• Encryption in transit (TLS) and encryption at rest for sensitive data where applicable
• Access controls, role-based permissions and regular review of user access
• Periodic vulnerability assessments, logging and incident response procedures

Depending on your jurisdiction, you may have specific rights regarding your personal data. We provide channels to access, correct or request deletion of your personal data and to object to certain processing.

• Common rights include access, rectification, erasure, restriction of processing, objection, portability and withdrawal of consent where applicable; submit requests via the contact details below.
• To exercise your rights or to ask questions about this policy contact: Data Protection Officer, VeliqVBase, 17, Jalan BPU 2, Bandar Puchong Utama, 47100 Puchong, Selangor, Malaysia; phone +60129690622; email [email protected].
• Right to restriction of processing: request temporary suspension of processing where accuracy or lawful basis is disputed while we verify the matter.
• Right to data portability: receive a copy of personal data in a structured, commonly used and machine-readable format where processing is based on consent or contractual necessity.
• Right to object: object to processing based on legitimate interests or direct marketing; we will assess and respond in accordance with applicable law.
• Right to withdraw consent: withdraw previously given consent for processing at any time without affecting processing carried out prior to withdrawal.
• Right to rectification: request correction of inaccurate or incomplete personal data held by VeliqVBase.
• Right to lodge a complaint with a supervisory authority: if you consider our handling of your personal data non-compliant, you may contact the relevant regulator.

• We will process requests from EEA data subjects in accordance with GDPR timelines and principles.
• We require identity verification to protect personal data and to ensure requests are legitimate and specific.
• Certain requests may be limited for legal or security reasons; where limitations apply, we will explain the basis for refusal or partial compliance.
• If you are an EEA resident and need to exercise a GDPR right, please follow the contact procedure set out below so we can respond efficiently.

If you remain dissatisfied after contacting VeliqVBase, EEA residents may lodge a complaint with their local supervisory authority. We will cooperate with regulators and provide information necessary to contribute the handling of personal data.

Our services are intended for adult learners and professionals. We do not knowingly collect personal data from individuals under the age of 16 without verifiable parental consent. If you believe we have collected data about a minor, contact us and we will take steps to remove such data where appropriate.

VeliqVBase may include links to external services or embed third-party content for learning purposes. Those third parties operate under their own privacy policies. We are not responsible for external practices; review third-party terms before submitting personal information.

We periodically review our privacy practices. Material changes to this policy will be published on our website with an updated effective date. Minor clarifications may be applied without prior notice when they do not reduce user privacy protections.